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Parkway Place        
Rights and Responsibilities Policy        


  • 1. Clients DO have a RIGHT to be fully informed of their rights and responsibilities as a client of Parkway Place.

  • 2. Clients DO have a RIGHT to the least restrictive environment, to socialize (except that males may not pair off or form emotional bonds with females) and participate in recreational activities, appropriate to their treatment and the RIGHT to move about freely as safety permits. Special conditions may apply for residents who are mandated to Parkway Place as a condition of parole, probation, bond, or if mandated to the House Arrest Program.

  • 3. Clients DO have a RIGHT to wear their own clothing and to keep their own possessions, religious items, or other symbolic items, unless the property interferes with their safety or that of other clients.

  • 4. Clients DO have a RIGHT to be free from physical and verbal abuse.

  • 5. Clients Do have a RIGHT to be free from the use of physical restraints and seclusion.

  • 6. Clients DO have a RIGHT to be informed of the Rules and Regulations and the schedule and procedures that they are to follow as clients of Parkway Place. They are entitled to information concerning Parkway Place’s grievance resolution policies for the initiation, review, and resolution of their complaint(s).

  • 7. Clients DO have a RIGHT to know the identity and professional status of the individual(s) providing services to them.

  • 8. Clients DO have a RIGHT to confidentiality, except in matters concerning child or elder abuse, threats of violence to another human being, threats of homicide to another human being, and suicide threats.

  • 9. Clients DO have a RIGHT to consult with an attorney at their own expense concerning the documentation used by Parkway Place.

  • 10. Clients DO have a RIGHT to practice their religion of choice, recognizing that constraints of the organization may prevent regular attendance at their church of choice.

  • 11. Clients DO have a RIGHT to obtain services suited to their individual needs, to expect a reasonable continuity of care, and for care to be administered skillfully, safely, and humanely with respect for their dignity and personal integrity.

  • 12. Clients DO have a RIGHT to be promptly and fully informed of any changes in their individual plan.

  • 13. Clients DO have a RIGHT to be referred to another program, at their expense, if they request to be transferred. Acceptance to another facility is conditional upon the other facility’s admission requirements.

  • 14. Clients DO have a RIGHT to refuse services to the extent permitted by law; however refusal of required services could result in termination of all services from Parkway Place. Clients who are mandated to treatment services will have to answer to the mandating entity regarding refusal of services.

  • 15. Clients DO have the RIGHT to converse privately, have convenient and reasonable access to the telephone and mail, and to see visitors, unless denial is necessary for treatment and the reasons are documented in the client’s treatment plan.

  • 16. Clients DO have a RIGHT to request access to their own client records and to receive a response from the Director within thirty (30) days of the request.

  • 17. Clients DO have the RIGHT to obtain a copy of the program’s most recent completed report of inspection(s) from the program upon written request.

  • 18. The program is not required to release a report until the program has had the opportunity to file a written plan of correction for the violations as provided for in these rules.

  • 19. Clients DO have a RIGHT to know the cost of services rendered to them, regardless of the source of payment.


Provision of Information

Clients have the responsibility to provide, to the best of their of knowledge, accurate and complete information about presenting problem(s), identifying information, past treatment(s), medical issues, medication usage, legal issues, or other matters asked by the staff of Parkway Place. They have a responsibility to report any changes of condition, or relapse to the staff of Parkway Place. They have a responsibility to report any violation of rules and regulations, of their own or of other clients, to the staff of Parkway Place. Clients are responsible for making it known whether they clearly comprehend a contemplated course of action and what is expected of them.

Compliance with Instructions

Clients are responsible for following the recommended service plan established by Parkway Place and themselves. This may include instructions by personnel not employed by Parkway Place, such as other healthcare personnel, other mental health professionals, parole officers, probation officers, or other officers of the Court. Clients are responsible for keeping appointments, attending scheduled groups and activities, with Parkway Place and outside agencies. Clients are responsible for giving sufficient notice as described by Parkway Place or outside agencies, when they are unable to adhere to prior commitments.

Refusal of Treatment

Clients are responsible for their own actions when they refuse treatment or fail to follow instructions of the service plan.

Payment of Fees

Clients are responsible for meeting financial obligations to Parkway Place, as agreed with the Business Office.

Awakening Center Rules and Regulations

Clients are responsible for following all rules and Regulations of Parkway Place.

Respect and Consideration

Clients are responsible for being considerate of the rights of other clients, other residents of the apartment complex and to Parkway Place Staff. Clients are responsible for noise control within their units. Clients are responsible for being respectful of the property of other clients and of Parkway Place.


Clients are responsible for maintaining the confidentiality of their peers. Clients are responsible for not disclosing any information they may hear regarding any other client enrolled in Parkway Place.


Privileges should be distinguished from rights, and may be revoked at any time for purposes of consequence-setting or therapeutic intervention. Clients may direct complaints to the resident manager, case manager, director, CEO, or in compliance with the grievance procedure for reconsideration of revocation of privilege.